Grand Extensions – Privacy Policy
Effective Date: 11/8/2025
At Grand Extensions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you interact with us — whether in-store, online, or through social media.
1. Information We Collect
We may collect:
- Personal details such as your name, email address, phone number, and shipping address.
- Payment information when you make a purchase (securely processed by our payment providers; we never store your full card details).
- Order history and preferences to help us provide personalised service.
- Communications you send us via email, social media, or customer service channels.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Respond to enquiries and provide customer support.
- Send you order updates, special offers, or promotions (only if you opt in).
- Improve our products, services, and website experience.
3. Sharing Your Information
We do not sell your personal information.
We may share limited details with:
- Trusted service providers (such as couriers and payment processors) to fulfil your order.
- Legal authorities if required by law.
4. Marketing Communications
- You will only receive marketing emails or texts if you have subscribed or opted in.
- You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
5. Data Security
- We take reasonable measures to protect your information from unauthorised access, loss, or misuse.
- Our website uses secure encryption (SSL) for transactions.
6. Cookies & Website Tracking
- Our website may use cookies to improve browsing and personalise your shopping experience.
- You can disable cookies in your browser settings, though some features may not work as intended.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or deletion of your details (unless required for legal purposes).
- Withdraw consent for marketing communications.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information:
📧 Email: andrea@grandextensions.com.au
📱 Instagram: @grandextensions_1986